Wednesday, July 13, 2016

Kylie Cosmetics Escapes an ‘F’ Rating From the BBB

Recently, the Better Business Bureau decided to change the “F” rating they had given Kylie Cosmetics to a “No Rating.” According to a post on Kylie Cosmetics Instagram account, the grade was changed after fans of the brand disagreed with the poor rating. Kylie Jenner also stated, “I’ve sold millions of lip kits and any complaint we have received to date has been addressed in a timely manner. I’m sick and tired of people coming for my business. I love everything about Kylie Cosmetics and I will do anything in my power to protect and improve it every day.”
The Better Business Bureau reported that 134 complaints had been recorded against Kylie Cosmetics, 70 involved delivery issues and 55 involved issues with a product or service. Also 6 out of 7 customer reviews on the brands website are negative. In an investigation done by the BBB, Kylie Cosmetics claimed that their packages were being vandalized or stolen because they were highly recognizable. The BBB revealed that they were working with the brand to help them resolve their issues and that a new grade would be given once the review was complete.
Despite the troubles that Kylie Cosmetics has seen, the company doesn’t appear to be slowing down. The company’s products are still in high demand and sell out quickly online. Recently, Kylie Jenner also mentioned that a brick and mortar store was in the works. If Kylie Cosmetics can address their issues and put customers first the future will be bright for this ever expanding beauty brand. 

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