I purchased the Jaclyn Hill eyeshadow palette during the Sephora online release a few weeks back and have yet to post my review on the palette. Unfortunately, I just learned that the Becca x Jaclyn Hill eyeshadow palette will no longer be sold and has been discontinued.
After the online release of the collection, many customers were complaining about the quality of the eye shadow palette they had received. After a mix of negative and positive feedback Jaclyn Hill and Becca Cosmetics decided to no longer sell the Champagne Collection Eyeshadow Palette.
Jaclyn Hill explained on her Snapchat that due to a time crunch, the palette was sent to a different lab than the one typically used by BECCA. Unfortunately, this new lab ended up not delivering the same high-quality formulas that BECCA prides themselves on, resulting in shadows that fans thought were dry and patchy.
Becca Cosmetics issued the following apology to their fans on Instagram:
It’s a somber day at BECCA Headquarters. Our hearts are broken that we disappointed with the Limited Edition Eye Palette. We know this palette didn’t hit the mark. We apologize to our fans, to Jaclyn’s fans, and to @JaclynHill, whom we love and respect so much. We are honored by Jaclyn’s partnership. We remain committed to the highest standards of excellence and we are very sorry in this case that we’ve let you down. We heard your feedback. We always want to hear your feedback, whether it’s good or bad. You - our BECCA beauties - are our guiding light.I know that many people were excited to get their hands on this palette and it's unfortunate that the product was discontinued, however I must admit I am very proud of Becca for putting their customers needs in front of their own. They could have easily sold the palette even though the quality was subpar but decided to not do so.
As I had mentioned before I did purchase the eye shadow palette and saw nothing wrong with the quality but I guess there were enough duds to justify the discontinuation.
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